Billing - Answers

How long I need to wait after signup to receive account info?
Your account will be set up within 3 hours.

Is there minimum contract period?
Minimum period is 1 month! You can also cancel your account at any time after that (or before). You can choose to pay monthly, for 1 year or 2 years.

In which currency are your prices?
All prices are in US$.

What payment options do you support?
Secure online credit card payments. Visionwebhosting uses Paypal for automatic payment processing and and Online Credit Card Payment. This systems are used by over a million online merchants and stands for the internet's most secure credit card processing facilities. It's a very simple and straight forward procedure. It also offers a 30 day money back guarantee for all hosting accounts purchased online. Other available payment options are Western Union, Check, Money Order and bank (wire) transfer.

Payment frequency/ term?
You can choose to pay monthly,  for 1 or 2 years.
Automatic Payment and Online Credit Card Payment (PayPal) enable you to set the payments on autopilot so that the money is automatically transferred on the specified date each month without you having to remember anything.

If at some point you decide that you don't need our services any more, simply inform us and the payments for the following month will be suspended (if you paid via automatic payment or online.

Do you accept international orders?
Absolutely, we welcome potential clients from all over the world. We can even host any domain name extension.

Servers - Answers

Which platform of operating system does Visionwebhosting servers use?
Our servers use RedHat Linux and Apache Web Server, the best and the most reliable Internet server solution.

What kind of Internet connection do Visionwebhosting servers have?
Our servers are located on 5 GBIT/s BGP4 multi-homed OC3 fiber optic link and they are directly connected onto four the most important American backbone providers -,,, and This offers you security that your site will be available 24 hours a day, 7 days a week, all 365 days a year.

What is the most typical configuration for an Visionwebhosting web server?
Minimum configuration for an Visionwebhosting web server is a Intel Core i7 on 2.6 GHZ with Ultra wide SCSI hard disks with minimum 12 GB RAM memory. We always use top of the line hardware available on the market.

Is there a size limit of a file that I can transfer/post onto Visionwebhosting web server?
Generally no. Only if the size of a file is bigger than the quota that you have for your web package (for example 5000 Mb for regular web package).

What are your Domain Name Servers (DNS)?
primary: /
secondary: /

Where are your servers located?
Our servers are located in 3 datacenters .. First one is in Houston, Texas, second datacenter is in St. Louis Missouri and third is located in Dortmund, Germany.

What domain extensions can I host with you?
We can host any domains, all around the world. Of course we can host the popular COM, NET, ORG and EDU domains, but we also support all new domains such as .INFO , .WS and .BIZ. In addition to that, you can host any other country domain name such as .CO.UK .IN. CN.

Domain - Answers

What do I need to do in order to transfer my web site from my current hosting provider to you?
All you will need to do is update your DNS records into the following.
Primary DNS :
Secondary DNS:

How do I update (change) my DNS records?
Simply go to the place where you registered your domain name. Log in to your account and change the details where it says primary & secondary DNS. Instead of the details that are there at the moment (your current hosting provider or the domain register' servers) type the following: (Visionwebhosting's servers):

primary: /
secondary: /

If someone else registered your domain name on your behalf you will need to contact them and ask them to update your DNS into the above.

On the other hand, you can let us do all this for you. It is a complimentary service and will not cost you anything. You will need to give us the login name and password of the site where you brought the domain and we will do the rest for you!

How long does a registration of a new domain take?
New domain will be registered couple of hours upon the receipt of your request.
Your registered domain name will be functional 24-48 hours from when you register it.
This is because the DNS databases need some time to synchronize and refresh the information for your domain.

I want to transfer my hosting from my existing provider to you. To do this will I need to transfer my domain name too?
No you will not need to transfer your domain name. What you will need to do is update the DNS records so that they are now pointing to our servers. It's free to do this. See Above question for "how to" instructions.

What are your Domain Name Servers (DNS)?
Primary: /
Secondary: /

Can Visionwebhosting register a domain name for me?
Yes we can register .com .biz .org .net .ws .info .us domain names at the cost of $18 per year.

Am I the owner of the domain that Visionwebhosting registers for me?
Yes. We register domains on your behalf. That domain is completely your property; we only do administrative work and give technical support.

Do I need to have a registered domain name to have a web site online?
You don't necessarily have to have a registered domain in order for us to host your web site. You can have an address such as However, by registering your own domain you secure your or your company's existence on the Internet. Even if you do not plan to upload a website at this moment, by registering your own domain you save from being registered by somebody else.

What domain extensions can you host?
Yes we can host ANY domain name extensions.

Can you host international (country specific) domain names?
Yes we can host ANY international domain name, from ANY country.

Emails - Answers

Will I be able to check my emails when I am away from my home/office computer?
Yes, We have web mail option. What this means is that you can log on to the internet (to the address we will give you once you sign up) and check your mail from any computer that has internet access.

How to configure my Outlook Express for receiving e-mail messages?
1. Choose Accounts from Tools pull-down menu.
2. You will see all the accounts that you have in Outlook Express. Click Add.
3. Outlook Wizard will take over. Be careful about few details: For Mail Server Type choose POP3. For Incoming Mail type For Outgoing Mail type determines ISP of your Internet access. POP Account Name: *username is a user name chosen at the time of registration. If you configure your Outlook Express in this way, you will be able to receive and send e-mail messages with your own domain address.

How much space do I have for every email account?
The size limit for your email account is determined by the space of the disc of your web package (for example, if you have a regular web package, the size is 5000 MB together with other information's and setup files).

I cannot login to the POP or SMTP servers to send/retrieve my email?
Make sure you specified the correct POP and SMTP servers in your email settings, and that your user ID (or alias) and password are correct. Your POP and SMTP servers should be set to and Also for e-mail you must use or for login and your password for password.

What are POP3 Accounts?
POP3 accounts are email accounts that you can receive email from your visitors on the Internet. They allow you to receive email only. (We recommend that you send your email through your SMTP of your Internet Service provider.) POP3 accounts come with their own username and password to access them. With POP3 email, you can create a very well organized site with different POP3 accounts for different areas of your web pages.

What are Email auto responders?
Email auto responders allow you to setup an email account with the ability to auto-reply with a given message when someone sends email to it. It looks like a pop account. You have probably seen one when you send email to somewhere and it comes right back with We got your email or something to that effect. That was most likely an auto responder.

Website - Answers

What I need to know to upload my web site via Frontpage?
In Frontpage click on first on File than on Publish Web. For publish destination use and after than you will be asked for username and password. After you submit this information Frontpage will upload your web content to the server.

How can I change FrontPage password for my site admin user?
All FrontPage related management is done from within the FrontPage client software itself.
Open Microsoft FrontPage, then open the FrontPage Web you wish to work on. Understand that you must be opening the Web directly from the web server, and not your hard drive. In other words, make sure you are opening the site from, not c:\whatever.
Once the web is open, click on "Tools" at the top menu, select "Server", then slide your mouse over and then choose one of the following three that pertains to what you want to manage:

Administration Home...
Change Password...

All three of the selections relate to the administration of users and passwords within your FrontPage Web (s).
Note: The above directions are for the Microsoft FrontPage 2002 version of the software. If you are using an older version, the directions will be similar, but not exactly the same.

How can I upload my website to Visionwebhosting servers?
Uploading of your site to Visionwebhosting web servers is done by FTP protocol ( File Transfer Protocol) or with Frontpage Publish Web Tool. FTP is a protocol which computers use to transfer data from one computer in a net to another. For using FTP protocol you need FTP software. Every Windows has DOS-based FTP software. If you need a better and more advanced version of FTP program, you can download it from The most popular FTP clients are WS_FTP and CuteFTP. After the installation of FTP client, you need to enter the information about the address of the server, username and password that we have sent to you by e-mail at the time of setting up your account.

Is there a size limit of a file that I can transfer/post onto Visionwebhosting web server?
Generally no. Only if the size of a file is bigger than the quota that you have for your web package (for example 5000 Mb for regular web package).

What are basic FTP parameters?
For uploading a site you use your FTP client. FTP client needs this information in order to connect to your site:
Password: your password

You will see some directories when you link to the root of your site

Do not delete or rename any of your initial directories.

You will upload your files in public_html dir, otherwise you will not be able to see your site

How can I use and create subdomains inside my account (only for on control panel on ns1, ns3, ns4 and ns5 servers)?
All customers has to do is create a new sub-directory in their public_html dir with the name of the sub-domain. For example, if you want two new subdomains and, create these directories:


Upload the contents for those web sites into their respective sub-directories

What I need to do so that my CGI scripts can work at Visionwebhosting servers?
First of all you need to create .htaccess file in dir from which you want to use your CGI scripts (If you want that dir be public_html you just need to add rules into file because it is already created. Do not erase your .htaccess file in your public_html dir because that will brake your Frontpage Extensions configuration):

Options +FollowSymlinks
Options +ExecCGI
AddHandler cgi-script cgi pl

After that in editor create a simple test program:


print "Content-type: text/html\n\n";
print "Visionwebhosting Rules";

After that save it under the name test.cgi change the attribute of that file to 755 that is, do a command chmod 755 test.cgi. Than go to and check does your CGI script works

How can I create MySQL Database?
To create your MySQL database you need to go to Site Admin, and login there with your account info. After that click on services link, than on Edit button near MySQL. Once you do that, click on "Create Mysql Database" link and on next screen enter your MySQL database name.

Can I administrate my MySQL database via web?
Yes you can do that with phpMyAdmin tool. Go to URL and login into your Control Panel Site Administrator. After that click first on link Configure My MySQL Database/phpMyAdmin and on link MySQL Administration Tool. You will be asked for username and password for your database (we sent you that information in our activation account e-mail). After you enter this information's you will be logged into your phpMyAdmin.

JSP/J2EE/Servlets/Struts/Tomcat - Answers

On which plan are jsp/servlets supported?
They are supported on all our plans.

What version of Tomcat are you running?
We're running two versions - shared Tomcat 5.5.25 on regular and business plan and private (dedicated) Tomcat 6.0.18 on java expert plan

What is difference between shared and private Tomcat?
Shared Tomcat means that you share JVM with other java users on our server, and private Tomcat means that you have your own dedicated Tomcat  with full control over it.

Exper plan comes with private Tomcat which provides you with your own private JVM and full control of the Tomcat Servlet container. With the package you have full control of the Tomcat version you are using as you can install or ask us to install the version that suits you best. You also have full control over the libraries and APIs you use. The package is perfect for developers and businesses requiring more control over their deployment environment. With expert plan you get also from 512 MB up to 2 GB of memory dedicated to your Tomcat. The memory is not shared by other processes and applications running in your account, as is the case with packages offered by companies with VPS (virtual private servers). The your heap size from 512 MB to 2  GB is for your Java application usage only. We make sure the memory is always available to you by closely monitoring our servers through automated processes developed by our company.

Can I deploy my application using a war file?
Yes, create a war file and name it file.war and place in the root directory of your web space (public_html or /var/www/html/ ) The contents will automatically be deployed when the JVM is restarted.

Do I get my own WEB-INF directory?
Yes, you have your own WEB-INF directory

Can I restart the Tomcat service at any time?
With shared Tomcat, which is supported under regular and business plan, you can't restart Tomcat on your own. You will need to email us when you need Tomcat restarted and we'll do it for you.
With expert plan you have total control - you can restart Tomcat at any time trough SSH and you have ability to modify/customize all tomcat configs to match your java application needs.

Can I use third-party Java packages?
Yes, of course! You can install any Java packages of any version you want. All web hosting accounts come with JDBC preinstalled. We can also assist in installing popular Java packages. In general, all you need to do is include the JAR file in your lib directory.

My applications were developed with Tomcat 3.3. Will they work on your system?
Yes, while Tomcat 5.5.25 implements the Servlet 2.3 and jsp 1.2 specifications, it is fully compatible with earlier specifications.

Do you support Struts?
Yes but you will need to email us and we will add support for struts to your account.

How to setup servlets?


To setup servlet, you need to configure servlet into the file web.xml which needs to be placed in WEB-INF directory inside your public_html folder.

www root directory or webapps:/public_html
Classes directory located WEB-INF/Classes/
There you will need to upload your Java class file.

Our default url-mapping for servlet is: /servlet/* or /servlets/*
To check servlet in your browser:
Jsp Files - Upload anywhere in /var/www/html

Double Check that that url-mapping for servlets is entered correctly in web.xml
Double Check that Java class file is uploaded in the correct place.
Without these two things your servlet will not work.

Viewing Tomcat Logs
By default all the logging activity will be placed within the appservers/tomcat-6x/logs directory of your application.
If a telnet shell is enabled on your account then 'tailing' the logs can provide a powerful tool in debugging your web application.
Viewing the logs is recommended when you suspect that errors are occurring during the loading/reloading of your web application.
To get telnet access you'll need to request it, it is not enabled by default on all accounts.


Tomcat logs are available for java expert plans only.

Connect jsp <> mysql

Please make sure that you have created database through the control panel and that you have setup password for db.
Write down your database name - this is very important!
Instructions for database set up available in your initial account activation email titled " MySQL Set Up Instructions"
After this steps, edit dbtest.jsp and enter correct information's, upload this two files and test them.
This is an example with MySQL driver.
We also support com.mysql.jdbc.Driver

-------------------------------------------------------------------------------- File 1: dbtest.jsp

String dbhost1 = request.getParameter("dbhost");
String dbname1 = request.getParameter("dbname");
String user1 = request.getParameter("user");
String pass1 = request.getParameter("pass");

if( dbhost1==null )
if( dbname1==null )
if( user1==null)
if( pass1==null )

<form action="dbsubmit.jsp" method=get>
<td><input size=60 name="dbhost" type=text value="<%=dbhost1%>">
<td><input size=60 name="dbname" type=text value="<%=dbname1%>">
<td><input name="user" type=text value="<%=user1%>">
<td><input name="pass" type=text value="<%=pass1%>">
<td colspan="2">
<input type=submit>


------------------------------------End of dbtest.jsp


File 2 - dbsubmit.jsp

String dbhost = request.getParameter("dbhost");
String dbname = request.getParameter("dbname");
String user = request.getParameter("user");
String pass = request.getParameter("pass");
String connURL =

java.sql.Connection conn = java.sql.DriverManager.getConnection(connURL);
response.getWriter().println("<font color=green><b>");
response.getWriter().println("Connection success!!!");
catch(Exception e)
response.getWriter().println("<font color=red><b>[");
response.getWriter().println("Connection URL:["+connURL+"]");

<%@include file="dbtest.jsp"%>

--------------------------------End of dbsubmit.jsp

Other - Answers

Are your hosting plans upgradeable? What's the procedure?
You can upgrade your plan at any point! There is no charge for upgrading plans!
The upgrade procedure is very simple...just drop us an email requesting an upgrade.

What happens when I exceed my bandwidth allowance?
You will be notified by email when you are approaching your limit.
Then you can decide whether you want to pay for extra bandwidth separately or (@$2.5 for 1Gb), upgrade to a higher plan.

Is there a way to monitor account bandwidth so I know how much I'm using?
Yes, you can monitor your bandwidth through the web site stats that are included in each plan

I have an Ecommerce web site. Which hosting plan does that go under?
An ecommerce site can be hosted under any of our plans. To choose which plan is best you will need to consider your storage and bandwidth requirements and whether your site has a database or not.

Can you host international (country specific) domain names?
Yes we can host ANY international domain name, from ANY country.

Will you place any flashing banners or ads on my site?
Absolutely Not.

What control panel is offered with your hosting packages?
All out hosting packages are equipped with Ensim control panel.
Click here to see demo.

How do I create and maintain MySQL database?
You can create and maintain your MySQL databases through phpmyadmin.

Is my Macintosh computer compatible with your hosting plan?
Our web servers use standard FTP (file transfer protocol). Therefore, you can build your site on any Macintosh or PC and use FTP to upload your website files to the live web server.

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